BEA Systems' Guardian offers pre-emptive support
.: Acorn Networks :. BEA Systems Inc. plans to release its BEA Guardian evaluation version in January followed by a February general availability release. Guardian represents a departure from the traditional support model employed by the enterprise software industry and is designed to reduce the cost of reactive and proactive support services for organizations, officials said.
Guardian takes support services from a traditional break-fix model to a pre-emptive model, designed to help customers running business critical applications, given high availability is no longer a strategic goal but a tactical necessity in the modern world.
Stuart Charlton, head enterprise architect for BEA Systems Canada, said his company is offering pre-emptive support as a means of analyzing the customer's computing environment and comparing it to BEA's knowledge base. The end result is Guardian is designed to detect problems before they occur and in turn help lower daily IT operational costs.
"Guardian is kind of like an anti-virus for servers only it looks for potential problems of all varieties across the computing environment," he said. "It plugs directly into WebLogic server and it sits as a standalone application on the desktop.
"This is yet another opportunity to demonstrate the value of BEA infrastructure."
As a value-added support offering for the BEA WebLogic, AquaLogic and SIP servers, and BEA RFID product family, Guardian is designed to automate the process of diagnosing domains for potential problems and can recommend solutions, including updates or maintenance packs. By finding problems before they occur, customers can reduce unplanned downtime and improve IT support staff productivity.
Guardian is also designed to enhance productivity by identifying troublesome bottlenecks in the network, detecting security risks addressed by updates or maintenance packs, supplying key information needed to expedite the troubleshooting of cases and providing direct links to detailed information in BEA's knowledge base. Guardian is designed to help IT operations professionals roll-out complex deployments smoothly and on time, as well as to protect investments in BEA WebLogic Server, Charlton explained.
BEA Guardian uses a repository of signature patterns assembled from a comprehensive body of engineering and industry-wide support knowledge. Signature patterns can describe a set of parameters, thresholds, settings, coding practices and/or symptoms and their interdependencies. They also include a series of steps for problem resolution and they are designed to be updated regularly so that Guardian can identify new potential conflicts or trouble areas.
"We're seeing a drive to reduce the diagnosis and time to resolution costs in the enterprise data centre," he said. "This is another way of capturing knowledge in a machine-readable form and help resolve issues before they become problems."
Pricing for Guardian is to be announced in the coming weeks, officials said.
Guardian takes support services from a traditional break-fix model to a pre-emptive model, designed to help customers running business critical applications, given high availability is no longer a strategic goal but a tactical necessity in the modern world.
Stuart Charlton, head enterprise architect for BEA Systems Canada, said his company is offering pre-emptive support as a means of analyzing the customer's computing environment and comparing it to BEA's knowledge base. The end result is Guardian is designed to detect problems before they occur and in turn help lower daily IT operational costs.
"Guardian is kind of like an anti-virus for servers only it looks for potential problems of all varieties across the computing environment," he said. "It plugs directly into WebLogic server and it sits as a standalone application on the desktop.
"This is yet another opportunity to demonstrate the value of BEA infrastructure."
As a value-added support offering for the BEA WebLogic, AquaLogic and SIP servers, and BEA RFID product family, Guardian is designed to automate the process of diagnosing domains for potential problems and can recommend solutions, including updates or maintenance packs. By finding problems before they occur, customers can reduce unplanned downtime and improve IT support staff productivity.
Guardian is also designed to enhance productivity by identifying troublesome bottlenecks in the network, detecting security risks addressed by updates or maintenance packs, supplying key information needed to expedite the troubleshooting of cases and providing direct links to detailed information in BEA's knowledge base. Guardian is designed to help IT operations professionals roll-out complex deployments smoothly and on time, as well as to protect investments in BEA WebLogic Server, Charlton explained.
BEA Guardian uses a repository of signature patterns assembled from a comprehensive body of engineering and industry-wide support knowledge. Signature patterns can describe a set of parameters, thresholds, settings, coding practices and/or symptoms and their interdependencies. They also include a series of steps for problem resolution and they are designed to be updated regularly so that Guardian can identify new potential conflicts or trouble areas.
"We're seeing a drive to reduce the diagnosis and time to resolution costs in the enterprise data centre," he said. "This is another way of capturing knowledge in a machine-readable form and help resolve issues before they become problems."
Pricing for Guardian is to be announced in the coming weeks, officials said.
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