CA unifies Dubai Holding's IT infrastructure
.: Acorn Networks :. In today's Middle East business community too many organisations are suffering from 'technology regression' over complex technology systems are actually making our business life harder, not easier, to work productively.
CA, one of the world's largest IT management software companies, today announced the successful implementation of its Unicenter range of products for Dubai Holding, across the Group.
The CA products installed, manage the entire network, servers and databases, and include the Unicenter service desk, desktop management tools as well as the Unicenter network and system management products.
Dubai Holding was created to consolidate the various large scale infrastructure and investment projects that contribute towards Dubai's economic, social and industrial developments, including Technology, Communication, Energy, Health and Education, Tourism, Real Estate, Finance, Hospitality, Biotechnology and Industrial manufacturing sectors.
CA's portfolio of enterprise IT management solutions has helped unify and simplify the varied IT infrastructure of Dubai Holding, which recently consolidated its IT departments from over 30 geographically dispersed end-user communities under one roof, known as the Chief Information Office (CIO).
One of the primary challenges faced by Dubai Holding was the need to deliver quick solutions and rapid response time for internal IT problems, while simultaneously providing seamless IT support throughout the organisation. Reducing costs with increased efficiency in IT deliverables was also among its priority.
CA's Unicenter Service Desk addressed these challenges by offering immediate solutions to common issues in significantly shortened response times. IT Service Desk, the system which replaced the old help desk, introduced incident management tools which can categorise and prioritise incidents, as well as manage all its end user IT issues centrally. Unicenter tools further assisted Dubai Holding realise its return on investment by aligning its IT operations into a well managed system. A drastic improvement in the incident resolution rates means that Dubai Holding can offer both its end users and customers a superior level of service.
CA's extensive post sales support, local technical staff as well as the ability to amalgamate solutions onto a single operating platform, was one of the main criteria in gaining the confidence and the business of the region's leading corporation. CA's desk top management tools were integrated into the IT Service desk solutions and provided software delivery, asset management and remote control facilities. With these technical enhancements Dubai Holding was able to incorporate a complete end user management solution.
CA, one of the world's largest IT management software companies, today announced the successful implementation of its Unicenter range of products for Dubai Holding, across the Group.
The CA products installed, manage the entire network, servers and databases, and include the Unicenter service desk, desktop management tools as well as the Unicenter network and system management products.
Dubai Holding was created to consolidate the various large scale infrastructure and investment projects that contribute towards Dubai's economic, social and industrial developments, including Technology, Communication, Energy, Health and Education, Tourism, Real Estate, Finance, Hospitality, Biotechnology and Industrial manufacturing sectors.
CA's portfolio of enterprise IT management solutions has helped unify and simplify the varied IT infrastructure of Dubai Holding, which recently consolidated its IT departments from over 30 geographically dispersed end-user communities under one roof, known as the Chief Information Office (CIO).
One of the primary challenges faced by Dubai Holding was the need to deliver quick solutions and rapid response time for internal IT problems, while simultaneously providing seamless IT support throughout the organisation. Reducing costs with increased efficiency in IT deliverables was also among its priority.
CA's Unicenter Service Desk addressed these challenges by offering immediate solutions to common issues in significantly shortened response times. IT Service Desk, the system which replaced the old help desk, introduced incident management tools which can categorise and prioritise incidents, as well as manage all its end user IT issues centrally. Unicenter tools further assisted Dubai Holding realise its return on investment by aligning its IT operations into a well managed system. A drastic improvement in the incident resolution rates means that Dubai Holding can offer both its end users and customers a superior level of service.
CA's extensive post sales support, local technical staff as well as the ability to amalgamate solutions onto a single operating platform, was one of the main criteria in gaining the confidence and the business of the region's leading corporation. CA's desk top management tools were integrated into the IT Service desk solutions and provided software delivery, asset management and remote control facilities. With these technical enhancements Dubai Holding was able to incorporate a complete end user management solution.
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