Re-Build vs. Moans

All too often when somebody leaves a company and hands their laptop or PC back to the IT support department, the machine is simply passed back out to another user with perhaps a cursory clean-up at most.  This almost always results in the problems that the first user has left on the machine, being passed on to the next user and the upshot is more calls to the IT department.  A far more productive approach is to introduce a policy whereby every single machine is rebuilt from scratch before being passed to a new user.  The burden of this task can be greatly reduced by using imaging software.  Something like Acronis True Image with Universal Restore means that a single image can be quickly deployed to any machine, regardless of hardware differences.  This simple process could reduce the volume of calls to your IT support help desk and improve the perception of the IT support department for your end users.

« Recovering From Cheap RAID Syndrome | Home | Outlook Webmail / IIS Crashing »

• IT Support Blog

  • Hardware (5)
  • Network (2)
  • Operating System (2)
  • Software (7)
  • Uncategorized (3)

• IT Support News

  • Washington Supremes deliver death sentence to betting site
  • Google faces antitrust investigation in Texas
  • It's alive! Duke Nukem Forever breaks out of vapour trail
  • Ubuntu 'Maverick Meerkat' erects own App Store
  • Doctor Who goes to the Proms
  • Unity – iPhone code swap approved by Jobs (for now)
  • Nigerian man gets 12 years for $1.3m 419 scam
  • Oz school in homosexual kookaburra rumpus
  • All the week's Reg Hardware reviews
  • Gordon Brown joins World Wide Web Foundation