London IT Support – Acorn Networks – one of the South East’s leading IT Support companies

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Network Support - Windows Server - Exchange 2007

IT Support

Our consultants have a broad range of technical skills and knowledge which enable us to tackle virtually any IT support requirement. Whether you want to outsource all of your IT, or for us to work alongside your existing team where perhaps there is a lack of skill or internal resource for a particular project, we have a panel of technical specialists who will be able to help. We have recently streamlined our computer support services into three distinct packages:

Fully Managed Service

Aimed at customers who would like a fixed cost for all of their IT support requirements, this package includes:

  • All remote and on-site support with no hidden extras
  • Full proactive support and preventative maintenance of all IT systems including desktops, servers and network infrastructure. This consists of timely application of software patches, complete backup & anti-virus management, firewall and network monitoring, asset management as well as a whole host of value added services
  • Weekly meetings to discuss and resolve any issues
  • Consultancy and recommendations for moving forward with your IT infrastructure

Proactive Support

This package is aimed at customers who anticipate a requirement for ongoing technical support and consultancy and would like us to proactively manage their IT systems. This option includes the following:

  • All remote and on-site support at a reduced hourly rate
  • Full proactive support and preventative maintenance of Servers and Network infrastructure
  • Weekly meetings to discuss and resolve any issues
  • Consultancy and recommendations for moving forward with your IT infrastructure

Ad Hoc Consultancy

This pay-as-you-go pricing structure is designed for customers who either have in-house IT staff or do not anticipate their usage of our support and consultancy services to be very frequent. This is a reactive service and as such, no preventative maintenance is performed unless requested.